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Knowledge Management for an Organisation



Knowledge Management for an Organisation 

Organisation

o   An organisation is a structure or machinery manned by group of individuals who are working together towards a common goal.

o   Characteristics
o   Organisation as a Process
o   Organisation as a Framework of Relationship
o   Organisation as a Group of persons

o   Organisation as a System

Information and knowledge as essential assets for any organization's Knowledge Management  

o   The purpose of Knowledge Management is to deliver value to organization. The basic goal of knowledge management is to harness the knowledge resources and knowledge capabilities of the organization in order to enable the organization to learn and adapt to its changing environment

o   Knowledge management is a discipline that promotes an integrated approach to identifying, capturing, evaluating, retrieving, and sharing all of an enterprise's information assets. These assets may include databases, documents, policies, procedures, and previously un-captured expertise and experience in individual workers.

The purpose of Knowledge Management is to deliver value to organization. The basic goal of knowledge management is to harness the knowledge resources and knowledge capabilities of the organization in order to enable the organization to learn and adapt to its changing environment. Knowledge describe as explicit, implicit, and tacit. Explicit: information or knowledge that is set out in tangible form. Implicit: information or knowledge that is not set out in tangible form but could be made explicit. Tacit: information or knowledge that one would have extreme difficulty operationally setting out in tangible form. 

Scenario of an organisation is

  • Organisation with Knowledge Management Department
  • Organisation with Knowledge Management Tool
  • Organisation without Knowledge Management Strategy 
  • Organisation wish to be Knowledge Management Initiative

Problem

  • Measurement of Tangible Knowledge 
  • Measurement of Implicit Knowledge 
  • Lack of Knowledge Culture 
  • Lack of Knowledge Leadership 
  • Lack of Learning Organisation Culture   

Solution

Knowledge Assessment : Knowledge assessment for people and process ,(diagrammatic)

KM Mapping: 


Knowledge mapping helps us to understand how knowledge flows and where the assets and the gaps are. A knowledge map is “an association of items of information (e.g. process, network, policy, geography,), preferably visual, where the association itself creates new, actionable information

KM Auditing

  • Stakeholder Audit
  • Process Audit
  • Policy Audit
  • Product or Services Audit
  • Value Audit 

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